FAQ’s

We use 100% pure Pashmina wool sourced from Ladakh, handwoven in Kashmir by skilled artisans. Each piece reflects genuine craftsmanship and heritage.

Pashmina is softer, lighter, and finer than regular wool. It provides unmatched warmth and elegance, making it a luxurious choice for all seasons.

Yes, all our shawls and stoles are handcrafted using traditional methods—whether handloom weaving, Kani techniques, or Kalamkari painting.

Ring test is now an absolute test to qualify pashmina. Even a silk/ woolen stole could pass a ring test. It is only a lab test that makes any shawl claim its originality. You can ask for a certificate of quality. It would take 15 days and Rs. 5000/- a minimum sum subjected to the purchase in question.

We photograph all products in natural lighting. Slight variations may occur due to screen settings or lighting, but we aim for maximum accuracy.

Simply browse the product you love, choose your variant (if any), and click “Add to Cart.” Follow the checkout steps to complete your order securely.

Yes, we ship worldwide. Shipping costs and timeframes are calculated at checkout based on your location.

Standard shipping takes 4–7 working days depending on your location. You’ll receive a tracking link once your order is dispatched.

Yes, COD is available within India for select pin codes. Please check availability at checkout.

Yes. Once your order is shipped, you will receive a tracking number via email or WhatsApp for real-time updates.

We accept UPI, credit/debit cards, net banking, wallets, and international payments. All transactions are 100% secure.

Yes. Shaza.life is SSL secured, and all payments are processed via trusted gateways with encrypted technology.

Yes, EMI options are available on select credit cards. You can check eligible EMI plans during checkout on the payment page. Availability depends on your bank and card provider.

AnsWe’re committed to delivering a truly special product and experience.
Every Shaza piece is handcrafted with care and passes through a thorough quality check before it reaches you. Minor variations are part of the charm and uniqueness of artisan-made products — a hallmark of true craftsmanship.

You may cancel your order before it is shipped. Once delivered, our products are non-returnable and non-exchangeable, as each creation is made with thoughtful care and exclusivity.

Orders can be cancelled within 24 hours of placement. After that, we begin processing and cannot cancel shipped orders.

If you receive a wrong or damaged item, please contact our support team within 12 hours of delivery. Kindly share clear photos and an unboxing video as proof. This helps us process your request for a replacement or refund smoothly.

Dry cleaning is recommended. Store in a breathable cotton bag away from direct sunlight or moisture.

It’s best to avoid water. If necessary, use cold water and mild detergent by hand. Do not wring or machine wash.

Fold gently, place in a muslin or cotton bag, and store in a cool, dry place. Avoid plastic covers and hangers.

Yes. Each product is beautifully packed, and you may add a custom gift note at checkout.

No. Price tags and invoices are not included inside gift boxes unless requested.

Yes. All items are packed with care to prevent damage during transit and arrive in premium, eco-conscious packaging.

Yes! Pashmina is breathable and lightweight. Our stoles and lighter shawls are perfect for layering in all seasons — especially in air-conditioned settings or breezy evenings.

Drape it as a scarf over a blazer, belt it with a dress, or wear it as a wrap with a gown — it adds grace to every look.

Absolutely. We offer classic and unisex styles in neutral shades, perfect for men who value understated luxury and tradition.

Yes, all purchases include GST invoices. If you need a business invoice, please mention your GST details at checkout or contact us post-purchase.

Yes, international pricing may vary due to currency conversion and shipping/customs. However, taxes like GST are not charged for international deliveries.

Yes, we provide bulk gifting, monogramming, and custom sets for weddings, anniversaries, and festive events. Contact us to discuss options and timelines.

Yes, if an item is sold out, we may be able to restock or recreate it on request, especially for handloom pieces. Just drop us a message.

Depending on complexity, hand-painted or bespoke shawls take 2–12 weeks. We'll provide an estimated timeline at the time of order.

You can reach us via WhatsApp (+91 88005 28733), email at support@shaza.life, or through the Contact Us form on the website.

Yes. We offer curated solutions for weddings, events, and gifting. Please contact us for details and customization options.

Absolutely. If you're looking for a specific design, colour, or gift set, we’re happy to discuss custom orders.